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Raphael

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  1. 1 vote
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    0 comments  ·  Ideas » Admin Console  ·  Flag idea as inappropriate…  ·  Admin →
    Raphael shared this idea  · 
  2. 66 votes
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    0 comments  ·  Ideas » Operating System Deployment  ·  Flag idea as inappropriate…  ·  Admin →
    Raphael supported this idea  · 
  3. 8 votes
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    1 comment  ·  Ideas » Application Management  ·  Flag idea as inappropriate…  ·  Admin →
    Raphael shared this idea  · 
  4. 0 votes
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    2 comments  ·  Ideas » Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
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    Raphael commented  · 

    Hi Dune,

    this is not the behaviour im experiencing. however, not using the switch user (and i know its a bad idea, but some help desk users do that).

    Switch users are also disabled on many organisations, so the behavior i'm seeing is:
    1- user01 log on
    2- help desk connects to a user01 session
    3- help desk log off user01 and log on as user02
    4- user that is connected to the remove device, disconnect the help desk and will be kept loged on as user02 instead of its own user.

    hope it helps.

    Raphael shared this idea  · 
  5. 98 votes
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    Noted  ·  18 comments  ·  Ideas » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Raphael commented  · 

    on the admin console, when selecting a device, add a new tab on the preview showing what collections the device/user is member of, like the client check detail, malware detail, etc

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