There should be a setting which allows to configure auto-disconnect behavior of remote tools when the session is inactive for certain mins (e.g. 15 mins).
We moved from LanDesk to SCCM, and we are really missing feature of "Close inactive session".

It would be nice if we could configure a non-default port for remote control and remote desktop. This will allow organizations to set a specific port.

The Remote Control Viewer is missing features which are the norm in many other Remote Control solutions.
Among them:
- Button to Remote Lock the screen of the computer when the supporter is done with work.
- Button for a Remote Reboot and wait for the machine.
- Ability to configure that Key Combinations like Windows + R are sent to the remote computer instead of being executed locally.

Remote Control allows the person in control to "Lock Remote Keyboard and Mouse". Also need to have an option to "Lock Remote Keyboard, Mouse, Power" button so that the machine can not be turned off during a Remote Control session. Younger kids in K-12 often do this to kick technology personnel out so they can use the computer, even if it's under repair.

Please apply a simple string trim to the address field. A lot of copy and pasting goes on leading to an extra space that the tool take literally and refuses to connect. A small, simple thing, but something that can be frustrating.

I would like the ability to send the user of the device I'm remoting into a message.

I've just had a client leave his Surface Pro 6 on an aircraft. No MSA set up, just a corporate Microsoft 365 Business account with Azure AD P2.
I was surprised to discover I could not remote lock the device (like I can any mobile), just wipe it. Please add the ability to use "Find my device" and "Remote lock" without needing a MSA. You removed the ability to sync settings on domain joined machines using a MSA, why insist on having one for remote tracking and security!?

Add a feature to send a message to a user which appears in the request to remote control. e.g. connecting to fix your office issue.

lets the end user know why someone is connecting.

Give an option to Black Out the screen and lock the keyboard and mouse when in a Remote Control Session. This would be useful for public use/open area/lab Student computers

Novell Zenworks had this same feature years ago. (likely still does)

Using Remote Control in the new Edge for Business (Chromium) Browser. Not sure if there is a registry setting for this, but none of the features on the Supporttools page work (for me) in the new Edge Browser. Nothing happens when you try any of the links (Remote Control, ping, etc.)

remote tools allows the end-user to disconnect the session. the problem with this is if the user that logs on what the IT Admin, the user can disconnect him/her and use their account instead of their own.

this scenario is common on a help desk, so it would be good to know who logged on (remote or local) and when the connection is lost, automatically lock/log off the session.

Need is an easy way to allo Singel User allow Remote Control Clients
For Example: One Single User must remote controls one client you must create new Client Settings and deploy.
A Remote Control User Management would be nice

I would like the functionality to just delegate helpdesk to connect with cmrcviewer without local right on the computer,
than we only delegate the right to read the Laps password and then the helpdesk connect with single click as admin.
Minimize the possibility to spread virus

It would be great if we could schedule computers or collections to WOL at specified times. We can schedule shutdowns but not WOL.