Remote Control Viewer need to have more tools like a history list of computers that was accessed and a jump list.

Please apply a simple string trim to the address field. A lot of copy and pasting goes on leading to an extra space that the tool take literally and refuses to connect. A small, simple thing, but something that can be frustrating.

Some issues can only be resolved after the user is no longer in the building. Often times users turn computers off and walk away. It doesn't appear that there is an easy way to just send a WOL packet from the SCCM Console to boot the machine back up.

Add a feature to send a message to a user which appears in the request to remote control. e.g. connecting to fix your office issue.

lets the end user know why someone is connecting.

There should be a setting which allows to configure auto-disconnect behavior of remote tools when the session is inactive for certain mins (e.g. 15 mins).
We moved from LanDesk to SCCM, and we are really missing feature of "Close inactive session".

Using Remote Control in the new Edge for Business (Chromium) Browser. Not sure if there is a registry setting for this, but none of the features on the Supporttools page work (for me) in the new Edge Browser. Nothing happens when you try any of the links (Remote Control, ping, etc.)

I would like the ability to send the user of the device I'm remoting into a message.

When we connect to computers using the CM Remote Tool (SCCM 1710) and the our keyboard language differs from the user's language (we use EN by default, users - RUS) - language bar is desappeared, keyboard can not be swithched to ENG. If we and user has same keyboard language - all right.

Remote Control allows the person in control to "Lock Remote Keyboard and Mouse". Also need to have an option to "Lock Remote Keyboard, Mouse, Power" button so that the machine can not be turned off during a Remote Control session. Younger kids in K-12 often do this to kick technology personnel out so they can use the computer, even if it's under repair.

Remote to users workstation in invisible mode were they do not know you are on there station. This feature is available on dameware and it is extremely handy. Please Please Please implement this.

Lock “Always show the connect Bar” on the client machine. This is a Feature request so that the remote control session bar will always present to the user.

I've just had a client leave his Surface Pro 6 on an aircraft. No MSA set up, just a corporate Microsoft 365 Business account with Azure AD P2.
I was surprised to discover I could not remote lock the device (like I can any mobile), just wipe it. Please add the ability to use "Find my device" and "Remote lock" without needing a MSA. You removed the ability to sync settings on domain joined machines using a MSA, why insist on having one for remote tracking and security!?

A Most Recently Used list of connections would be a timesaver!

Or is there other software that can connect to sccm clients?

It would be nice if we could configure a non-default port for remote control and remote desktop. This will allow organizations to set a specific port.

I would like the functionality to just delegate helpdesk to connect with cmrcviewer without local right on the computer,
than we only delegate the right to read the Laps password and then the helpdesk connect with single click as admin.
Minimize the possibility to spread virus

It would be great if we could schedule computers or collections to WOL at specified times. We can schedule shutdowns but not WOL.

Need is an easy way to allo Singel User allow Remote Control Clients
For Example: One Single User must remote controls one client you must create new Client Settings and deploy.
A Remote Control User Management would be nice

remote tools allows the end-user to disconnect the session. the problem with this is if the user that logs on what the IT Admin, the user can disconnect him/her and use their account instead of their own.

this scenario is common on a help desk, so it would be good to know who logged on (remote or local) and when the connection is lost, automatically lock/log off the session.