Add an address book in the viewer in order to be able to populate it with useful targets

Teamviewer provides this feature, and it's incredibly helpful when working on machines.

Please bring back the Intel AMT integration

The Configuration Manager Remote Control tool should prompt to wake the device if it cannot be reached. The wake should ideally go through ConfigMgr to allow for the proxy wake functionality.

In the bar today, it shows the user SAM account name. It would be very useful to show the name of the person. In our environment, we use obfuscated usernames for Domain Admins as a security measure. It does mean when we activate remote control, the user at the other end does not have any idea who connected unless there is a prior conversation. Seeing the First Name / Last Name on the title would help use salivate this pain point.

In some environments the NETBIOS name and/or the DNS record of a Systemis not resolvable (VPN, multiple NICs, ..) but the System Resource IPs and Hardware Inventory IPs are often correct. Maybe the IP from the Client Online status Table "BGB_ResStatus" can also used for RCV.
So please use additionally these IP's addresses in connection attempts for CM Remote Control Viewer and not only the NETNIOS/ FQDN from DNS lookup.

Logging into Muti-Tenent/ISP

It would be helpful if we have a chat interface when using the Remote Control.

1.Remote user Cursor visual when remote user use
2.choose Remote screen when user have dual screen
so if u remote you your client u can choose display to see.
3.add option for ping/
4.change service startup sms or cmremote to auto/
5.send file.
6.open remote control and insert immediately IP Or Hostname
7.speed up protocol

Provide an option to be used in conjunction with the "Prompt user for Remote Control permission" setting. The option would "Allow Connection if User Approval times out".
We want to have people get approval from users before dropping in on them, but sometimes the user has stepped away from their computer but needs something fixed while they're away. Allowing this option would provide a good middle ground.

When we connect to computers using the CM Remote Tool (SCCM 1710) and the our keyboard language differs from the user's language (we use EN by default, users - RUS) - language bar is desappeared, keyboard can not be swithched to ENG. If we and user has same keyboard language - all right.

Some issues can only be resolved after the user is no longer in the building. Often times users turn computers off and walk away. It doesn't appear that there is an easy way to just send a WOL packet from the SCCM Console to boot the machine back up.

We need to push user/group based remote control permissions. It would be great to have custom settings for different groups atleast Prompt user for Remote Control Permission.

In our environment we need to implement prompt for permissions based on job profiles.

Need is an easy way to allo Singel User allow Remote Control Clients
For Example: One Single User must remote controls one client you must create new Client Settings and deploy.
A Remote Control User Management would be nice

Lock “Always show the connect Bar” on the client machine. This is a Feature request so that the remote control session bar will always present to the user.

Bonjour,

Nous utilisons CmRcViewer.exe comme seul outils de prise en main.
Nous voudrions pouvoir prendre la main a plusieurs sur un même poste (ou pouvoir voler la prise en main) car si un collègue oublie de quitter nous somme bloqué.

A Most Recently Used list of connections would be a timesaver!

Or is there other software that can connect to sccm clients?

Remote to users workstation in invisible mode were they do not know you are on there station. This feature is available on dameware and it is extremely handy. Please Please Please implement this.

There should be a setting which allows to configure auto-disconnect behavior of remote tools when the session is inactive for certain mins (e.g. 15 mins).
We moved from LanDesk to SCCM, and we are really missing feature of "Close inactive session".

It would be nice if we could configure a non-default port for remote control and remote desktop. This will allow organizations to set a specific port.