Logging into Muti-Tenent/ISP

It would be helpful if we have a chat interface when using the Remote Control.

Until now it is only possible to use shortcut keys like Windows key and R for Run, if you're using full screen mode in Remote Control Viewer. This is really annoying sometimes.

In 3rd party apps like Teamviewer and Netop it is possible to use shortcut keys without using full screen mode.

Thanks in advance!

Remote tools connect on ping. Same as Dameware Mini remote Control if you restart a computer it will keep trying to connect until the machine has restarted. This is really handy so your are not guessing when to reconnect.

Teamviewer provides this feature, and it's incredibly helpful when working on machines.

1.Remote user Cursor visual when remote user use
2.choose Remote screen when user have dual screen
so if u remote you your client u can choose display to see.
3.add option for ping/
4.change service startup sms or cmremote to auto/
5.send file.
6.open remote control and insert immediately IP Or Hostname
7.speed up protocol

Provide an option to be used in conjunction with the "Prompt user for Remote Control permission" setting. The option would "Allow Connection if User Approval times out".
We want to have people get approval from users before dropping in on them, but sometimes the user has stepped away from their computer but needs something fixed while they're away. Allowing this option would provide a good middle ground.

When we connect to computers using the CM Remote Tool (SCCM 1710) and the our keyboard language differs from the user's language (we use EN by default, users - RUS) - language bar is desappeared, keyboard can not be swithched to ENG. If we and user has same keyboard language - all right.

Some issues can only be resolved after the user is no longer in the building. Often times users turn computers off and walk away. It doesn't appear that there is an easy way to just send a WOL packet from the SCCM Console to boot the machine back up.

We need to push user/group based remote control permissions. It would be great to have custom settings for different groups atleast Prompt user for Remote Control Permission.

In our environment we need to implement prompt for permissions based on job profiles.

Need is an easy way to allo Singel User allow Remote Control Clients
For Example: One Single User must remote controls one client you must create new Client Settings and deploy.
A Remote Control User Management would be nice

Lock “Always show the connect Bar” on the client machine. This is a Feature request so that the remote control session bar will always present to the user.

Bonjour,

Nous utilisons CmRcViewer.exe comme seul outils de prise en main.
Nous voudrions pouvoir prendre la main a plusieurs sur un même poste (ou pouvoir voler la prise en main) car si un collègue oublie de quitter nous somme bloqué.

A Most Recently Used list of connections would be a timesaver!

Or is there other software that can connect to sccm clients?

If the user that tries to remote control matches the current logged in user then do not prompt for approval.
This is a common case where a IT support user login to a remote client in order to do support work with higher permission. If there is a connection drop the IT support user cannot remote back to device if the user is not there and the device will be left with a high permission account logged in.

Remote to users workstation in invisible mode were they do not know you are on there station. This feature is available on dameware and it is extremely handy. Please Please Please implement this.

It would be nice if we could configure a non-default port for remote control and remote desktop. This will allow organizations to set a specific port.

I have noticed that the clipboard is cleared after pasting the computer name\IP into the address field. I know its a small issue but it gets tiresome to have to go back and copy the computer name every time I use the remote viewer.

As users roam from wireless to fixed networks the SCCM ip database is not updating frequently enough with the end user's IP/DNS entry.

This in turn causes frustration for service desks where they have to ask the customer to obtain their IP address manually.

Would be great if the remote control tool was able to obtain ip address to as close to real time as possible.

The Remote Control Viewer is missing features which are the norm in many other Remote Control solutions.
Among them:
- Button to Remote Lock the screen of the computer when the supporter is done with work.
- Button for a Remote Reboot and wait for the machine.
- Ability to configure that Key Combinations like Windows + R are sent to the remote computer instead of being executed locally.