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SCCM updates: User Experience - Reboot notifications

Here is the User experience for the update process as I understand it:

1. System tray balloon appears saying 'software changes are required'

2. System tray balloon appears saying 'downloading and installing software'

3. System tray balloon appears saying 'Restart required: Recently installed updates require your machine to be restarted'

4. *It is here I would like the larger temporary notification reboot window to appear but it doesn't.

5. Permanent notification reboot window appears and stays on the screen

I would like option 4 to be possible. Without this it seems quite easy for users to miss seeing the balloon notification and therefore not know that a restart is coming.

It would be good if there was an option in Client Settings > Computer Restart to automatically show the temporary restart notification window. It would also be good if there was an option here to permanently set the 'SCNotification.exe' in Notification Area Icons to 'show icon and notification' to further improve the visibility to users of pending restarts so they know to save their work before they leave their computer for lunch or when they go home.

I've attached an image of the temporary notification window I am talking about

Thanks,

Andrew

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    andrewjohnporter shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    101 comments

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      • Andrew commented  ·   ·  Flag as inappropriate

        There are multiple user voices regarding restart notifications being inadequate going back years. When will we see such a simple improvement to core functionality? Customers are losing faith in IT due to lack of control. Making a restart timer that requires input would be a start.

      • Luke commented  ·   ·  Flag as inappropriate

        Is it possible to allow the user to supress the reboot required after an update has installed? I think this option should be a tick box in Client Settings - Computer Restart.

      • Paul commented  ·   ·  Flag as inappropriate

        Working with a customer right now and this is a requirement for them. End users miss the first notification and tray icon - we've had to set a long timeout for the permanent notification so they don't miss the reboot notification.

      • Paul commented  ·   ·  Flag as inappropriate

        this is logged in more than one article so well over 300 votes if all added up MS

      • Paul commented  ·   ·  Flag as inappropriate

        In 2017 still asking for this functionality is awful - why oh why is the reboot window visible and the notification window purely a balloon.

        Please MS react to this ist been way too long.

        The only thing I can do is increase the timeout of the balloon notification but this affects all notifications so not ideal:

        https://social.technet.microsoft.com/Forums/en-US/2e4bc7f8-b784-4b2e-9ee1-239d396240e6/sccm-2012-restart-balloon-notification-and-its-frequency?forum=configmanagersecurity

      • sam webster commented  ·   ·  Flag as inappropriate

        This needs to be addressed as a matter of urgency. The current user experience is very poor, the system tray icon and balloon notification for 'Restart required: Recently installed updates require your machine to be restarted' is almost pointless as the icon is hidden by default and the message only appears for 5 seconds. It is only at the point that the permanent notification appears that the users notice, by which time it is basically to late. Even setting our permanent notification to 30 mins is not enough and having a box that you cannot hide and is on top of everything else for more than 30 mins seems far from ideal. The suggested solution would be perfect, have the Restart Countdown window appear at the point the notification balloon would normally be triggered, the user can then hide this if they wish.

      • Wolfgang Hauthaler commented  ·   ·  Flag as inappropriate

        Keep the reboot notification in the Notification Center, only user or finished reboot should delete the notification.

      • Chris commented  ·   ·  Flag as inappropriate

        We need to have a similar prompt that we get when WSUS installs updates (you get the 1-4 hour delay window or can reboot straight away). Even the window that you get after acknowledging the balloon would be a good idea.

      • Daniel H Bennett commented  ·   ·  Flag as inappropriate

        Agreed.

        Even if the initial notification (not the balloon as people tend to ignore those but the actual box) could appear multiple times that would be great.

      • Amdreas Hanczewski commented  ·   ·  Flag as inappropriate

        I would like option 4 and 5 to be possible. The Permanent notification reboot window should be the Hide Button active.

      • Law YT commented  ·   ·  Flag as inappropriate

        should pop up windows dialog box for user click before 24hrs deployment deadline take place. This will give user visibility especially have multiple monitor instead of balloon pop up which probably they never notice it and to acknowledge machine reboot going to take place and better be prepare.

      • Phil Schwan commented  ·   ·  Flag as inappropriate

        Hunter, that is not the behavior many customers are looking for. The first, temporary dialog box may or may not be seen by the user when it initially displays, and if they miss it they will not see it again until the persistent one.

      • Hunter and Hailey show Kovash commented  ·   ·  Flag as inappropriate

        I believe this is already in place and working.
        you get two count down timers, first one is temporary second one is in the middle of your screen and can't dismiss.
        we set the first one to 91 minutes second one at 90. users now have an hour and a half to be warned/notified of any bending reboot

      • Scott Breen commented  ·   ·  Flag as inappropriate

        This would be great. Even better would be auto detection of a restart required for any purpose in the event the company has elected not to force reboots. The reminder frequency could be configured via client settings

      • Rich Mawdsley commented  ·   ·  Flag as inappropriate

        Completely agree with this.

        I would add on top, that with this should also come much more visibility and description in the dialog. So instead of wording to the effect of "Recently installed software requires you restart", instead along the lines of "Windows Updates have been installed and you are required to restarted" etc.. or even better, allow us to customise it!

        Whilst someone is working on this... they could even build in a "Windows Updates are available to be installed, or will be installed automatically at *deadline*" message. ;).

      • Phil Schwan commented  ·   ·  Flag as inappropriate

        Currently behavior is that if Software Updates have installed and a restart is required, initial notification will pop up and then disappear. User may not have seen notification and often will not see any further notifications unless they happen to be in front of the system at just the right time or see the final no-dismiss dialog.

        Would be great to have the initial restart dialog remain on screen until user dismisses (or initiates restart) to ensure dialog is seen by user. Dialog should include time remaining to restart deadline.

      • Eric commented  ·   ·  Flag as inappropriate

        This is a major complaint of our end users. They never see these little balloon pop-ups and so they never know to restart their computer until the final countdown timer starts. The prompting for reboots should be the same as for software installs. The closer it gets to the deadline the more frequently they should be prompted.

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