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SCCM updates: User Experience - Reboot notifications

Here is the User experience for the update process as I understand it:

1. System tray balloon appears saying 'software changes are required'

2. System tray balloon appears saying 'downloading and installing software'

3. System tray balloon appears saying 'Restart required: Recently installed updates require your machine to be restarted'

4. *It is here I would like the larger temporary notification reboot window to appear but it doesn't.

5. Permanent notification reboot window appears and stays on the screen

I would like option 4 to be possible. Without this it seems quite easy for users to miss seeing the balloon notification and therefore not know that a restart is coming.

It would be good if there was an option in Client Settings > Computer Restart to automatically show the temporary restart notification window. It would also be good if there was an option here to permanently set the 'SCNotification.exe' in Notification Area Icons to 'show icon and notification' to further improve the visibility to users of pending restarts so they know to save their work before they leave their computer for lunch or when they go home.

I've attached an image of the temporary notification window I am talking about

Thanks,

Andrew

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    andrewjohnporter shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    101 comments

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      • bdam commented  ·   ·  Flag as inappropriate

        Part of the problem for us is that a lot of people have multiple screens these days. Power users will have their laptop as their 'main' monitor for email/IM and then two for actually getting work done. The various notifications appear only for a few seconds and in their periphery vision. To be perfectly honest, not sure what the best solution is, we just need the option to make it more intrusive.

        While this UV focuses on the reboot experience I'd like to suggest this applies equally, or even more importantly, to the 'you have updates available' notification. We want to be WAY more in your face with those to encourage the user to trigger the updates when it's convenient for them ... which eliminates the whole reboot problem all together.

      • Corey Richardson commented  ·   ·  Flag as inappropriate

        I echo other comments where a customizable reboot notification is needed between the Online and Offline phases of a Task Sequence.

      • Corey Richardson commented  ·   ·  Flag as inappropriate

        I'd really like the notification to appear as a standard Windows 10 message allowing to snooze reboots a couple of times for 4 hours. I wish this behaviour could be changed depending if the deployment is an Application or a Software Update.

        The current method is very subtle at first, almost non-existent on Windows 10. And then it becomes very intrusive at the with the Always On Top window.

      • Siobhan commented  ·   ·  Flag as inappropriate

        Oh yes, and could you build a corresponding report that lists the devices still pending restart and the deployment/s they are pending restarts for please.

      • Murray Webber commented  ·   ·  Flag as inappropriate

        This is super-important. The toasts are fine, but if you're not at your device at the time, or are looking elsewhere, the result is a hidden-by-default system tray icon. This isn't ideal, and has led to a few complaints about forced reboots at inappropriate times even though we gave users a week to reboot. Furthermore, despite our best efforts to date, it's also exceedingly rare that the defined "temporary notifications" are displaying with the reboot warnings - i.e. 48 hours, 24 hours, 12 hours, 4 hours, etc. - causing users to go from nothing to forced reboot.

        I'm not sure if it's necessarily related to the same thing, but I'd also suggest a reboot notification is required between the online phase and the offline phase of an In-Place Upgrade Task Sequence. Right now, the online phase can take so long, that user's are opening up applications and starting to do more work, then BAM! Sudden reboot for the offline phase, and they complain of losing work, or the reboot happening at an inappropriate time. Having some type of reboot notification in there would be perfect. But failing that, enhanced reboot notifications for Software Updates would be nice.

      • Robert Stein commented  ·   ·  Flag as inappropriate

        Any time there is a pending reboot for any reason (required for update to complete, required before next install can continue, etc). there needs to be a more prominent notification to the user. The green systray icon is not enough.

      • Nick C. commented  ·   ·  Flag as inappropriate

        I worked with MS support and our Tam below are the resolution notes from the case.

        Problem: Design Change Request for reboots- https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/9664707-sccm-updates-user-experience-reboot-notificatio#comments

        Cause: Product Bug#3122690 which is marked to fix in SCCM 1902

        Resolution: Product Bug#3122690 which is marked to fix in SCCM 1902.Since this issue was related to known code defect, the case will be closed as "non-decrement", and <company name> will not be charged for the support incident.

      • Austin WongCarter commented  ·   ·  Flag as inappropriate

        Yes, This would be great, but let's also add a postpone option for a configurable amount of time. (Such as with the CoreTech reboot tool)

      • Jesok commented  ·   ·  Flag as inappropriate

        Add a new client setting to always display the 'User reboot experience' prompt when restarts are triggered regardless of deployment type. This prompt would allow the user to be reminded of the pending restart in X amount time, restart now, or simply hide and ignore the prompt. This intention is to provide a consistent user reboot and deferral process across software update and application/package deployments. When enabled, this prompt would be triggered instead of the temporary dialog prompt. Just looking to improve the user experience when we force a reboot of their system.

      • Robert commented  ·   ·  Flag as inappropriate

        Hello Marcus,
        your solution sounds like the holy grail. I would be happy to get in touch with you (as well as Lars and Mark). Looking forward....

        TIA
        Rob

      • Lars commented  ·   ·  Flag as inappropriate

        Hello Marcus Urban,
        we would be interested in this script as well. If possible.

        Sounds great!

      • Mark Broughton commented  ·   ·  Flag as inappropriate

        Marcus Urban - I'm very interested in your script if you are willing to share. We've been fighting to find a way to make everyone happy and it sounds like you've got a great solution. TIA.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Would be great to do the opposite. Need to see the notifications in console but suppress all reboot notifications. Only option currently is too suppress all notifications, show all notifications or show only reboot notifications.

      • Mike commented  ·   ·  Flag as inappropriate

        A re-notify option for step 4 would be great. Something like show 2 day count down with 6 hour postpone and then custom time for window you cannot hide. We need to remind people more often and give people ample time to restart on their own with interrupting critical work.

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