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SCCM updates: User Experience - Reboot notifications

Here is the User experience for the update process as I understand it:

1. System tray balloon appears saying 'software changes are required'

2. System tray balloon appears saying 'downloading and installing software'

3. System tray balloon appears saying 'Restart required: Recently installed updates require your machine to be restarted'

4. *It is here I would like the larger temporary notification reboot window to appear but it doesn't.

5. Permanent notification reboot window appears and stays on the screen

I would like option 4 to be possible. Without this it seems quite easy for users to miss seeing the balloon notification and therefore not know that a restart is coming.

It would be good if there was an option in Client Settings > Computer Restart to automatically show the temporary restart notification window. It would also be good if there was an option here to permanently set the 'SCNotification.exe' in Notification Area Icons to 'show icon and notification' to further improve the visibility to users of pending restarts so they know to save their work before they leave their computer for lunch or when they go home.

I've attached an image of the temporary notification window I am talking about

Thanks,

Andrew

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andrewjohnporter shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

114 comments

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  • We have an update to this feature available in the 1905 technical preview that is available today. We'd love it if you installed the technical preview and let us know what you think!

    https://docs.microsoft.com/en-us/sccm/core/get-started/2019/technical-preview-1905#bkmk_restart

    Thanks!
    Mark

  • James commented  ·   ·  Flag as inappropriate

    Let me get this straight. The new reboot function does not work for software updates??
    The software updates are the most important thing we push and our company does not allow us to force reboots to complete the installation due to the fact most people don't see the toast notification. Please tell me this is going to be fixed soon!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    My CTO is concerned that in Windows 10 the toast notifications look very similar to the toast notifications for new email items. Most people see these as noise and do not pay attention. I also see the reboot icon in the notification area is kind of pushed out of sight until the mandatory 15 minute timer pops up that can not be dismissed.

  • Brady commented  ·   ·  Flag as inappropriate

    Should the "new" dialog box respect the deployment deadline reminders that are configured in computer agent client settings? I'm not seeing that if so.

  • Glenn Turner commented  ·   ·  Flag as inappropriate

    I guess the important piece here is that if a user is proactive and installs the software ahead of the deadline, they will know to restart (and presumably need less prompting), but it's the non-proactive users we're trying to cater for, or those situations where we need to patch quickly without a delay between availability and deadline.

    In our case, we make the Software Update available at 10AM, and have a deadline of 12PM in order to get the patch or software installed quickly, and then let the user restart on their schedule, but they do need to know when there is a restart pending (which is when the window would be useful instead of the toast).

    I noticed that for required Application deployments in 1902, when we use our preferred "Display in Software Center, and only show notifications for computer restarts", the "When software changes are required, show a dialog window to the user instead of a toast notification" checkbox is greyed out. We'd want the ability to choose this option.

  • Chris Sledge commented  ·   ·  Flag as inappropriate

    Mark can you elaborate a bit on what the new behavior is and what exactly is missing? Am I hearing right that it’s available for Applications but not Software updates?

  • David Qui commented  ·   ·  Flag as inappropriate

    I'm with Jose on this...this should have been included with the deployment of software updates. Huge let down...

  • This feature was primarily focused on allowing the reboot notification to be intrusive. We did also allow intrusive notifications for applications based on additional comments and other feedback channels. For other intrusive notification options and scenarios please post your suggestion so others can vote and comment on it.

    Thanks!

    Mark

  • Jose B commented  ·   ·  Flag as inappropriate

    Why would you allow the option for a Dialog box pop up over toast notification only for Applications!? What about Deploy Software Updates Wizard!? This is mind boggling to me.

  • Nectarios Gritzalis commented  ·   ·  Flag as inappropriate

    The new pop-up notification option in 1902 is overkill to solve a simple problem with Win10.
    On Win7, when a balloon notification appeared, it would stay on the screen up until, and for a few seconds following the user performing an action resulting in far more visibility to the user for pending reboots etc..When the user unlocked the desktop, the notification would also be there.

    On Win10, this no longer is the case as the notification would appear and disappear regardless of user is present or not.
    Our users will kill us if we implemented the new pop-up notification feature in 1902 as it is quite disruptive to the user.

    Since the SCCM client already traps if the user is present and if the session is unlocked(we see it in ccmexec.Log) a simple solution would be to just display the notifications when the user is actually present.

  • Tim commented  ·   ·  Flag as inappropriate

    The ability to show the notifications at each login or unlock would be sweet, or even make them recurring every X minutes.

  • Greg Isett commented  ·   ·  Flag as inappropriate

    Since you have the fast channel... and you’ll soon have customizable reboot notifications. Could we send a message to clients via fast channel to cause them to display a popup box containing not the reboot message but the text we send via fast channel?

  • andrewjohnporter commented  ·   ·  Flag as inappropriate

    When I spoke with the SCCM team in December they said they were looking into it but I imagine it's a difficult one to tackle because of the differing opinions of what people what the notifications to be like.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would agree that the little notification that pops indicating a reboot is needed doesn’t stay up long enough most users miss it. If when the initial reboot notification opened the reboot countdown window above the clock and stay there until the user clicks hide and then stays for the specified time like it currently has the option would be better.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please increase the maximum reboot countdown. We requrire a countdown in the order of two weeks to allow academics running long simulations time to complete them.

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