Remote control - Allow for two simultaneous RC sessions to the same target device (shared viewing capability)
For some troubleshooting scenarios in a multi-tier service desk organization we need to have 3rd tier staff connected to a end user's PC simultaneously to an already ongoing 1st staff remote session.
Appreciate the feedback. Updating this item to Noted
yes this one is quite annoying. often service desk technicians may collaborate on an issue across regions if its difficult. since moving to sccm we no longer have this ability with single RC sessions.
I'd love for this to be included
Derek Badge commented
This is something we use VNC for currently. I'd be able to retire VNC if we could do this. One workaround we also use is to have the second person use a remote assistance connection.
seb cerazy commented
You can get this with RDP Wrapper - https://github.com/binarymaster/rdpwrap