Multiple monitor support for Remote Control Viewer
When the end user has multiple monitors, the view is scaled. This is really frustrating sometimes: you have the choice between a blurry view or scrolling a lot...
Sure it's possible to detect multiple monitors and being able to switch between them with buttons (like Team Viewer) would be awesome!
Andy Cippico commented
This problem seems to have been an issue for many years. It's quite unbelievable that it's still an issue today. I have been trying to champion SCCM Remote Control to my IT colleagues. They are kicking back at me and asking to go back to VNC. This move to SCCM has just made me look incompetent. PLEASE FIX IT.
Spencer Blackman commented
We are all but ready to abandon the remote control manager because of the multiple monitor issue and seemingly complete lack of support.
I can confirm that we are aware of this issue and are tracking it internally.
Is there an offical complaint to Microsoft ? Or we have to go with another third party application that can arm your computers
Also, I noticed a two second or more delay. It is almost like the Remote Control Viewer does not play with with Windows Aero or something. Nice request.
Well, just figured out something:
Setup: 1 console and connected to a 3 Screen Monitor Setup (1x SP4Pro with 2x 24''FullHD)
Initial view: very bad! can see 3 monitors tailed over my RC, not possible to click or do something without headache
Changed: View > Scale to Fit >>> removed the flag! (default it's flagged)
Resulting View: first I can see the main monitor (SP4Pro) in a proper and workable scale, and on bottom of the Console I can see now a scrolling Bar, scrolling to the right I'll land on the second screen, also good conditions and workable, scrolling more to the right comes up the 3rd screen, also usable.
Hm, well, it's only a workaround for the moment, and maybe it's not working for everybody, but it gives me precisely clickable view, and less headache.
But I do really agree with the argument: buttons to change monitors would be not a nice to have, it would be a MUST (or any other technique solving these scaling troubles)
maybe this help
Josh Underkofler commented
This is a huge problem for us, we have issues with the mouse being out of sync on the screen and is a real headache for us. I hope we can get this fixed soon!!
+1 for multiple monitors
+1 for reworking scaling issues
The native remote control within Windows allows for so much more control over the session. I can't image it'd be difficult to incorporate some of the more desired features into CMRV.
Please add this!
Microsoft, care to comment on status?
Rob Traynere commented
How has this not been addressed yet?
James Holder commented
Remotely viewing end user systems with the SCCM is useless without the option to swap between active screens. You end up scrolling all around the monitors and cant even get the cursor to line up correctly. It is an infuriating experience that needs to be addressed.
Rob Czymoch commented
Multiple screens is standard today. Other management products allow you to select the active screen. Without this feature there is no point in even using SCCM to provide remote viewing support to a user. I would say this is an absolute requirement not optional.
Andrew Schwalbe commented
This is incredibly frustrating and makes remote support nearly impossible. The scaling issues with Surface Pro4s and newer laptops make it even more difficult.
Our testing indicates that when the remote device has multiple screens with different scaling such as Surface Pro 4 with 200% scaling and a 1080p screen at 100% scaling, the cursor does not align with the location on the remote device. Proper multi-monitor support is definitely required.
It's an basic option for remote assistance.
This is a must have too.
Remote Control works ridiculously bad with 3 displays - not only is it hard to see but clicks land in the wrong place too.
Too bad I'm out of votes :(.
to have this feature would be nice.
I work with many Computers with two or three Displays
Brian Purdy commented
I like the idea of having the ability to toggle between the remote screens. I also think that if the viewer PC has multiple monitors, it would be an improvement to have the option to view one remote screen on each monitor.