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How can we improve Configuration Manager?

Prompt users for reboot, but NEVER force it

The reboot settings only allow for the user to postpone a reboot for up to 24 hours. Why can't we expand that time or just keep reminding them forever until they reboot themselves? The longer that they have been pending a reboot, remind (pester) them more frequently. Or auto reboot if nobody is logged on.

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    Joe shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
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    28 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Our company could also use this feature. We run 24/7 plant operations with a lot of laptop users who turn off at night. While I would love to force the reboots on all users, it is not feasible in this environment. A reboot notification popup every 15 minutes or 30 minutes would be extremely useful (like the one that windows annoys you with for updates). I honestly do not understand why this is difficult as it would simply be another option in that could be in the client settings such as pre deadline notifications.

      • seb cerazy commented  ·   ·  Flag as inappropriate

        You should never allow users to make decisions! They do not manage the workstation, YOU DO

      • Todd Miller commented  ·   ·  Flag as inappropriate

        I work in a health care environment where we have a lot of shared computers. Think about computers in a patient room or in an exam room. I can't have a decision made by a user 15 minutes ago, who is long gone, affect the next user. So User A says reboot in 15 minutes and then User B gets booted because she happens to be using the computer at the time User A said it was OK to reboot. Once the computer has been scheduled to reboot - it needs to be obvious to anyone using the computer that it is in a reboot pending state, and the user needs to be able to exit or further postpone the reboot pending state potentially indefinitely.

      • andrewjohnporter commented  ·   ·  Flag as inappropriate

        This and the 'SCCM updates: User Experience - Reboot notifications' suggestion should probably be combined. The whole of the user notification and reboot process needs some changes made.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree with this. Allow the users to pass on the reboot, but on the 2nd time they do this send an alert to the administrator. This way I.T. knows and can go reboot the computer when the user is out of office, or call them and let them know they will lose network availability unless it is done.

      • Bill Dunn commented  ·   ·  Flag as inappropriate

        How about just fixing Windows so Updates rarely if ever require actual reboots, just cycle the proper services. Linux pretty much only needs reboots when you touch the Kernel which isn't often.

      • Simon commented  ·   ·  Flag as inappropriate

        This still is a huge point of contention, we have many customers where the behavior of coming back on the network after a deadline for updates leads to some pretty poor user experience and often CIO-level complaints.

        The notifications leading up to the restart aren't prominent enough, and when it is required they just aren't sufficiently manageable for environments where some users must be able to opt out at critical times

      • Josh commented  ·   ·  Flag as inappropriate

        Throwing in a "Me Too" for my enterprise. ~20,000 workstations.

      • Robert commented  ·   ·  Flag as inappropriate

        Agreed, the level notification is not currently customizable and it needs to be. Specifically for patching and servicing, why can't the sccm admins increase the level of notification. It appears that nothing "really" notifies the user until a deadline is met. It needs to be MORE nagging to ensure that a forced reboot won't make them lose all of their work. It was great back in the PRE-servicing and PRE-win10 - not sure why they turned down the notifications and suspends.

      • Tom Steger commented  ·   ·  Flag as inappropriate

        This is a huge deal for us. No auto-restart with logged on user existed before we switched from WSUS/GP/WPP to SCCM.

        For now, we keep extending the deadline... not a good choice or method.

      • Brachus commented  ·   ·  Flag as inappropriate

        Microsoft - you MUST do something to improve this if you really want customers using the Windows 10 Servicing capabilities of SCCM.

        Enterprise End Users have to be babied and coddled or else there are backlashes against IT.

      • Claus Ilginnis commented  ·   ·  Flag as inappropriate

        I would prefer (of course) something like Linux. Tell user what packages have to be updated and also the reason (security or simple update) then leave it up to 14 days to the user for security updates ( and even longer for others).
        Because forcing something is alway a bad idea - better improve the way to schedule a nightly update.

      • Roberto Franke commented  ·   ·  Flag as inappropriate

        I also would prefer the "Spam" method mentioned by Steffen Weik. Or at least there should be a possibility to postpone a reboot for up to 72 hours. Maybe with an additional "work in progress" switch. So in case a reboot is required it would automatically be postponed for a configured duration. So it's possible to start a long running test on Friday evening and receive the results on Monday morning without being afraid your test-results are gone because of an unexpected reboot.

      • Steffen Weik commented  ·   ·  Flag as inappropriate

        I would prefer a mechanism where the prompt to reboot pops up more and more frequently for important updates. Something like first every 4 hours then every 2 hours then every 1 hour and finally every half an hour. Critical updates could start at a higher frequency but I hope that there are only very few use cases when an immediate restart will really be necessary.
        The prompt should be done by use of a window, not only a tray popup. But with the possibility to close it every time. That way it is not necessary to decide automatically what kind of user task is that urgent that it must not be disturbed by a reboot. And at the same time it gets that annoying that it is very likely that the user will do the restart, soon.
        To inform by use of a window will increase the chance that the user actually recognizes the necessity for a restart, which might very well be overlooked if it is only a shortly visible tray bar information. That way more users might decide to do the restart even within the 4 hour information phase, before they start a presentation.

      • Steffen Weik commented  ·   ·  Flag as inappropriate

        I would prefer a mechanism where the prompt to reboot pops up more and more frequently for important updates. Something like first every 4 hours then every 2 hours then every 1 hour and finally every half an hour. Critical updates could start at a higher frequency but I hope that there are only very few use cases when an immediate restart will really be necessary.
        The prompt should be done by use of a window, not only a tray popup. But with the possibility to close it every time. That way it is not necessary to decide automatically what kind of user task is that urgent that it must not be disturbed by a reboot. And at the same time it gets that annoying that it is very likely that the user will do the restart, soon.
        To inform by use of a window will increase the chance that the user actually recognizes the necessity for a restart, which might very well be overlooked if it is only a shortly visible tray bar information. That way more users might decide to do the restart even within the 4 hour information phase, before they start a presentation.

      • John Williamson commented  ·   ·  Flag as inappropriate

        Some of the competitors of SCCM have this feature. It pops up a window and pesters the user to reboot. They can postpone, but at some point, they are no longer given the choice to and the window can no longer be closed at that point. Their only option to make it go away permanently (other than moving it) is to complete the action. I'm +1 on this.

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