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How can we improve Configuration Manager?

Internet Based Remote Control

Internet based remote control with options such as file transfer and reboot. This could be accomplished using a reverse connection from a client to a new site role hosted in the DMZ.

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Jarrod Beebe shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Jarrod Beebe commented  ·   ·  Flag as inappropriate

    Are there plans to make this available on prem? We have use cases that require on prem only solutions and preclude us from using CMG

  • Rahamim commented  ·   ·  Flag as inappropriate

    I heard they use TeamViewer for internet based clients... Go figure...

  • Alex commented  ·   ·  Flag as inappropriate

    Any plan for this? I do see others that have features like this and it's annoying that this is one of the major things SCCM does not have.

  • Pēteris Ervalds commented  ·   ·  Flag as inappropriate

    If this will happen, I guess this will be through Cloud Management Gateway, which is hybrid. Not as a feature of IBCM

  • Luca Fabbri commented  ·   ·  Flag as inappropriate

    Supporting Remote Control over Internet would be wonderful. Especially for companies don't have an "always on VPN" for mobile devices.

  • Stephen McGuigan commented  ·   ·  Flag as inappropriate

    It is extremely important, in a support scenario, to be able to assist a user who is having issues. enabling the user to gain access to software etc is all well and good, but if the support person cannot assist the user when they are having issues - the user needs to be on VPN and it defeats the purpose of the CMG and cloud distribution points

  • Bram commented  ·   ·  Flag as inappropriate

    Would be very handy and should be easier now to implement using the Quick Assist technology.

  • Kevin Kaminski commented  ·   ·  Flag as inappropriate

    DirectAccess is indeed a way of doing it, but the push I am getting is something that is more simple to set up.

  • Oliver Kieselbach commented  ·   ·  Flag as inappropriate

    Windows 10 brings the tool Quick Assist. There is a RDP Broker in the backend (Internet) which handles the connection setup between two parties. So maybe SCCM could utilize the internet based RDP broker to support internet clients... at least for Windows 10. It would be a lot easier than a complete DA setup...

  • Brian Booher commented  ·   ·  Flag as inappropriate

    We have been wanting the same thing to help make support for our home users easier. SCCM can already do internet clients, so this should be an easy feature to add in. Have it use a user selected port for Internet Based Remote Control and this would make support easier for many people.

  • Jarrod Beebe commented  ·   ·  Flag as inappropriate

    I was originally going to state that Direct Access is not an option for the use case I had in mind. There are security requirements that prohibit its use within my organization. The other benefit to having it native within Remote Control is to reduce the level of complexity in an environment by not needing to set up a separate solution such as DA. In our case, we have multiple organizations that have separate domains/forests which adds an additional layer of complexity for DA. The preferred solution would be all self contained in the SCCM Remote Control.

  • Steve Whitcher commented  ·   ·  Flag as inappropriate

    I'm not trying to knock this idea at all, but wanted to mention that this can be accomplished using DirectAccess. If you don't want or need the users to have corporate connectivity remotely, DA can be configured for Manage-Out only, so that you have full management access without giving them access to corporate resources.

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