In the bar today, it shows the user SAM account name. It would be very useful to show the name of the person. In our environment, we use obfuscated usernames for Domain Admins as a security measure. It does mean when we activate remote control, the user at the other end does not have any idea who connected unless there is a prior conversation. Seeing the First Name / Last Name on the title would help use salivate this pain point.