[Remote Control] We want you to provide CmRcViewer.exe as a single application
In the customer environment, help desk users have installed the Configuration Manager console and used the remote control function.
In this situation, when the load on SCCM server is high, there is a problem that a session can not be established temporarily.
We would like CmRcViewer.exe to be provided as a single application without depending on the load of SCCM server, as it will interfere with help desk operations.
Additional Information:
Although not supported at present, we have confirmed that session establishment can be performed by executing the following files.
1. Copy the following files from the SCCM primary site:
<SCCM installation path> \ Program Files (x86) \ Microsoft Configuration Manager \ AdminConsole \ bin \ i386
Required files and folders:
-CmRcViewer.exe
-RdpCoreSccm.dll
-0000409 folder (CmRcViewerRes.dll only)
2. Run CmRcViewer.exe on the help desk client.
riichi kusaka
shared this idea
3 comments
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Riaz
commented
Nice idea Lucas, it is simply establishing a connection by installing a "light" temporary agent for the duration of the session which is automatically removed on completion / termination of the session. This connection is required from internal Nedcor to external clients on 3G / Internet outside the Nedcor domain.
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Prakash Bhikha
commented
Agent can be installed but, must be uninstalled at the end of the session and Security consideration must given...
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Lucas
commented
Remote control to customer machines who do not need client installed on their machines. A subset of files needed to establish a session can be copied to a user machine and be deleted after the session is complete.