Remote Control: Improve Multi-Monitor Experience
Business Case (I know how you PMs love these):
The current CB 1902 implementation is going to make this conversation part of our helpdesk script:
“What screen is the app on?”
“Can you move that window to the monitor where X is showing?”
“No, not that one.”
“Nope, still don’t’ see it”
“Ok let me reconnect in full screen, please accept the prompt again.”
“No no no, don’t hang up the phone, that’s not how this works.”
“Ok, you should see a prompt to allow me to connect.”
“Nope it’s there, trust me.”
“Got it, thanks. Ok, let me move that over here.”
“Ok, I’m going to reconnect again so I can see what’s going on.”
“You just hung up, didn’t you?”
This is going to waste time on support calls and leave both sides dissatisfied with the entire experience. In turn, customers will continue implementing other third party remote control tools. Remove Viewer was absolutely a selling point for ConfigMgr and was one of the features that lured us away from our previous solution.
1) The ability to select any single screen connected to the remote device in addition to the current all screen view.
2) The ability to change monitor selection without having to reconnect the remove viewer.
I could probably live with automatic reconnection provided that the admin stays in the Remote Viewer app at all times and doesn’t need to retype anything (device name/credentials) nor the end user re-accept the prompt if one is configured.
In my dreams the ability to pick a single screen is built into the full screen mode. In full screen mode the admin clicks a button that overlays each monitor with a number and an outline. If this sounds like display setting’s ‘Identify Monitors’ that’s because that’s exactly what I’m thinking of. However, don’t stop there. In that identification mode make the monitors selectable such that when I click on one it immediately becomes the single monitor I’m connected to.
Thanks for the feedback!
Tom Stachowiak commented
Yes the minor improvement is 1902 helped but the ability to only choose "monitor 1" and the limitation that you have to manually reconnect to the machine make that a very limited improvement.
Please allow which monitor(s) to show at the same time, Auto reconnect after changing the settings.
This feature is sorely needed - I constantly have to fight against having other apps like AnyDesk / TeamViewer being touted as our remote assist tool despite SCCM being deployed because they do this screen switching so effortlessly.
This will go a LOOOOOOOONG way to making MEM-CM haters come round to the MEM-CM lovers side of the fence!
It is very annoying to have to reconnect every time a change in the number og monitors to be viewed is made. Please fix this so it is possible to shift between primary monitor and multiple monitors without having to reconnect.
When will there ever be an update to Remote Viewer? Waiting for it since 2 years now, I think.. It's quite annoying how the customers are getting ignored..
Jaime Sastre commented
Why does this just work like when you RDP to a workstation??
"Use all my monitors available??" OR USE THE SAME AS WHO I AM CONNECTING TO!! :-(
CHRISTIAN LAGIEWKA commented
It would be nice to have additional command line switches to automatically choose the first monitor, optimize for low bandwidth, etc.. Any selectable options from the menu should have a corresponding command line switch. This is 2020, not 2010.
Bill Gates commented
@Mr. Engineering Manager of the Product Team:
In fact, this is a must-have feature for any remote control software not "some enhancement" to the MVP to be noted !!!
Garbage software. This is still broken after a year. Patch it or discontinue it so my company can look into an alternative.
On my job, I suffer almost daily from the lack of switching to another screen. The "All screens" option is not a good alternative.
Further to the above mentioned, it would be nice if changing the window size maintained the original ratio of both axis (horizontal / vertical) instead of letting compress or expand one of them.
Is there anyone from the SCCM team actually reading this?
The current implementation is very annoying and a lot of other remote apps show, that it's possible to make it much better.
Most users of today have multiscreen setups for better productivity. Please move Remote Viewer to the 21st century, thanks
Do we have a tentative roadmap when Remote Control will actually be able to support selecting ANY single monitor in a remote-multi-monitor setup?
I am seriously hoping the roadmap shows something in terms of 2019 and 2020 technology instead of something that would be technologically feasible from 1999 and 2000.
It's absolutely difficult to use remote control with device they have multiple screens.
I hope so indeed that the sccm team will make this happen!
Please look at other remote control software, there is no problem to select any single screen!
Had this exact issue and was surprised this was not a feature already.
The ability to choose between monitors seems fairly obvious for a complete solution. The necessity for a third party remote tool with this basic function is strange.
+3 from me as well
The current 1902 implementation is a joke and not usable with users with 3 or even more screens..
+3 on this too.
the PMAD is a very big pain point in the solution for our team support.
Just had this very issue with a user (based in another country)...
"Sorry I just launched Windows Explorer but it is on your other screen - could you move it over to the screen with Outlook on please..."
It will be interesting the next time I connect to one of our Norwegian user's workstations and I try to use the on-screen keyboard to enter my 15+ digit admin password :-|
+3 on this, We currently use N-Central for our remote suppose and this is ecactly how it works.
there is a drop down which shows a tiny miny preview of all screens and you just click on it to select which monitor you want to see. its quick and painless and allows you to jump around screens at full size no matter how many screens a user has
im trying to convince our SD to move over fully to SCCM for support and this would be a great bit to add to my arguments
Michael Moraal commented
Change the following @ the Regedit DWORDS to set it to default All Screens
Julien ZAGATA commented
And please restore the scale to fit option