Have the "Unable to make changes to your software" window show more information by default
A simple change that would save a lot of time and back and forth with tickets. Just have the "Unable to make changes to your software" window show the "more information" details by default. I can't count the number of times I get this as a screenshot and then have to say "click open the more information drop down and tell me what it says there". Better yet? Just put it directly under the "Status: Failed" on the details screen, and save everyone some clicking.