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Use SCCM to remote control multiple monitors

When using SCCM to remote control multiple monitors; allow the ability to select only one monitor to be remote controlled; vs. the option now of only stretching.

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Admindjam (Product Director, or Executive, System Center Configuration Manager) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

85 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Well, just figured out something:
    Setup: 1 console and connected to a 3 Screen Monitor Setup (1x SP4Pro with 2x 24''FullHD)

    Initial view: very bad! can see 3 monitors tailed over my RC, not possible to click or do something without headache

    Changed: View > Scale to Fit >>> removed the flag! (default it's flagged)

    Resulting View: first I can see the main monitor (SP4Pro) in a proper and workable scale, and on bottom of the Console I can see now a scrolling Bar, scrolling to the right I'll land on the second screen, also good conditions and workable, scrolling more to the right comes up the 3rd screen, also usable.

    Hm, well, it's only a workaround for the moment, and maybe it's not working for everybody, but it gives me precisely clickable view, and less headache.

    But I do really agree with the argument: buttons to change monitors would be not a nice to have, it would be a MUST (or any other technique solving these scaling troubles)

    maybe this help
    cheers
    chris

  • Josh Underkofler commented  ·   ·  Flag as inappropriate

    This is a huge problem for us, we have issues with the mouse being out of sync on the screen and is a real headache for us. I hope we can get this fixed soon!!

  • Lee commented  ·   ·  Flag as inappropriate

    +1 for multiple monitors
    +1 for reworking scaling issues

    The native remote control within Windows allows for so much more control over the session. I can't image it'd be difficult to incorporate some of the more desired features into CMRV.

    Please add this!

  • JS commented  ·   ·  Flag as inappropriate

    Any News on this?

    As Microsoft just has integrated TeamViewer into Intune (https://integrate.teamviewer.com/en/integrate/intune/index.aspx)
    and TeamViewer Quick Support was just released for Windows 10 Mobile as a preview
    (http://www.winbeta.org/news/teamviewers-upcoming-quicksupport-app-allows-remote-control-windows-10-mobile)
    what about an TeamViewer Integration in SCCM?

  • James Holder commented  ·   ·  Flag as inappropriate

    Remotely viewing end user systems with the SCCM is useless without the option to swap between active screens. You end up scrolling all around the monitors and cant even get the cursor to line up correctly. It is an infuriating experience that needs to be addressed.

  • Rob Czymoch commented  ·   ·  Flag as inappropriate

    Multiple screens is standard today. Other management products allow you to select the active screen. Without this feature there is no point in even using SCCM to provide remote viewing support to a user. I would say this is an absolute requirement not optional.

  • MR commented  ·   ·  Flag as inappropriate

    Please add a central log to record remote control connection activity (mainly interested in tracking who connected to what PC and when). There is a central log if you remote from the SCCM console... but not if the user just runs the CmRcViewer.exe directly ?. Thanks

  • Andrew Schwalbe commented  ·   ·  Flag as inappropriate

    This is incredibly frustrating and makes remote support nearly impossible. The scaling issues with Surface Pro4s and newer laptops make it even more difficult.

  • Dan commented  ·   ·  Flag as inappropriate

    Our testing indicates that when the remote device has multiple screens with different scaling such as Surface Pro 4 with 200% scaling and a 1080p screen at 100% scaling, the cursor does not align with the location on the remote device. Proper multi-monitor support is definitely required.

  • Derek Badge commented  ·   ·  Flag as inappropriate

    Oh yes please.... windows shortcuts!!! Drives me absolutely nuts not being able to use windows key + combo. All of the above items are on my wishlist though.

  • dgr commented  ·   ·  Flag as inappropriate

    This is a must have too.

    Remote Control works ridiculously bad with 3 displays - not only is it hard to see but clicks land in the wrong place too.

    Too bad I'm out of votes :(.

  • Henrik commented  ·   ·  Flag as inappropriate

    to have this feature would be nice.
    I work with many Computers with two or three Displays

  • Brian Purdy commented  ·   ·  Flag as inappropriate

    I like the idea of having the ability to toggle between the remote screens. I also think that if the viewer PC has multiple monitors, it would be an improvement to have the option to view one remote screen on each monitor.

  • Fredrik commented  ·   ·  Flag as inappropriate

    We have similar needs from our service desk. We started using SCCM remote control one year ago as it does use very little bandwidth and fully integrated solution with SCCM.
    But the multi-monitor support is causing alot of pain for them and they want to go back to the old tool we used.
    The feature they need to have useful multi-monitor support is ability to select screen to view (monitor 1 or 2 or 3) or view everything like current version have.

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