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Use SCCM to remote control multiple monitors

When using SCCM to remote control multiple monitors; allow the ability to select only one monitor to be remote controlled; vs. the option now of only stretching.

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Admindjam (Product Director, or Executive, System Center Configuration Manager) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

82 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    See blogs.technet.microsoft.com/configmgreng/20.. for details <--- /20.. ? it says page not found.

  • Roy L Cardwell commented  ·   ·  Flag as inappropriate

    If the UI could have PIP support and it had the main work space on one monitor and you can switch by clicking on the PIP window to any monitor. This would be killer.

  • Justin commented  ·   ·  Flag as inappropriate

    The suggestions made in the comments would help us to be much more efficient while supporting end users. It is very difficult to operate if the end user has multiple monitors without having to change settings or scroll a significant amount. Another issue noted is trying to click different areas when a user has multiple monitors. I’ve learned this tends to happen a lot more if the monitors have different display resolutions. Over a period of calls this consumes a lot of time trying to walk a user through changing the resolutions settings over then phone. It’s easy to suggest that your users need to simply use the same resolution on all monitors. Though, if the monitors are physically different there may only be the choice of using different display resolutions. Even if there could be an option to view a single monitor during a connection it would help with both of these problems.

  • LP commented  ·   ·  Flag as inappropriate

    I feel that this feature is mandatory in this type of product/tool.
    I work with many Computers with two or three Displays

  • Bernard Holz commented  ·   ·  Flag as inappropriate

    the tool is outdated and needs a complet renewal, so that it again corresponds to the requirements of a modern IT

  • William Lister commented  ·   ·  Flag as inappropriate

    The only workaround I've found is Enabling Scale to Fit, and resizing my RC Viewer Window to take up an equal amount of screens as my customer. This only works because I have multiple screens. Sometimes I'm RDP into a different Site Server and using RC from there with only one window. Would Love to see multiple monitor support.

  • Daniel Flesch commented  ·   ·  Flag as inappropriate

    Thank You for adding SCCM Remote Viewer it is far better the RDP for helping clients or RA.

    That being said, I would like the DPI issue fixed and MultiScreen Support to be added.

    These features work in an alternate program such as Team Viewer.

    Thank You for your time.

  • Craig commented  ·   ·  Flag as inappropriate

    Please also add support for Display Scaling.

    When you use Remote Control Viewer on a device with display scaling, the mouse location is out of sync.

  • Rajesh Varadhan commented  ·   ·  Flag as inappropriate

    We are also planning to rollout SCCM Remote control tool. As stating by others still some show stoppers are there.

  • Benjamin commented  ·   ·  Flag as inappropriate

    I have the same problem on some windows 10 1703 machines that the mouse is out of sync on the screen. We are using SCCM 1706. When will MS fix this problem. Next year we want to make a global rollout

  • Paolo commented  ·   ·  Flag as inappropriate

    This is overdue, seriously. It a fact, they know it, it's your product, do you care?

  • Andy Cippico commented  ·   ·  Flag as inappropriate

    This problem seems to have been an issue for many years. It's quite unbelievable that it's still an issue today. I have been trying to champion SCCM Remote Control to my IT colleagues. They are kicking back at me and asking to go back to VNC. This move to SCCM has just made me look incompetent. PLEASE FIX IT.

  • Spencer Blackman commented  ·   ·  Flag as inappropriate

    We are all but ready to abandon the remote control manager because of the multiple monitor issue and seemingly complete lack of support.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi,
    Is there an offical complaint to Microsoft ? Or we have to go with another third party application that can arm your computers
    Thanks

  • Anonymous commented  ·   ·  Flag as inappropriate

    Also, I noticed a two second or more delay. It is almost like the Remote Control Viewer does not play with with Windows Aero or something. Nice request.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Well, just figured out something:
    Setup: 1 console and connected to a 3 Screen Monitor Setup (1x SP4Pro with 2x 24''FullHD)

    Initial view: very bad! can see 3 monitors tailed over my RC, not possible to click or do something without headache

    Changed: View > Scale to Fit >>> removed the flag! (default it's flagged)

    Resulting View: first I can see the main monitor (SP4Pro) in a proper and workable scale, and on bottom of the Console I can see now a scrolling Bar, scrolling to the right I'll land on the second screen, also good conditions and workable, scrolling more to the right comes up the 3rd screen, also usable.

    Hm, well, it's only a workaround for the moment, and maybe it's not working for everybody, but it gives me precisely clickable view, and less headache.

    But I do really agree with the argument: buttons to change monitors would be not a nice to have, it would be a MUST (or any other technique solving these scaling troubles)

    maybe this help
    cheers
    chris

  • Josh Underkofler commented  ·   ·  Flag as inappropriate

    This is a huge problem for us, we have issues with the mouse being out of sync on the screen and is a real headache for us. I hope we can get this fixed soon!!

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