Make the request text box a required field for applications that require approval in Software Center
For applications that require an approval in Software Center, make the text box on the request screen a required field, preventing the user from submitting the request until a reason is given. Also maybe make the text box title "Reason for request" - or better yet make the title customizable per application. As it is now, we get most requests with a "blank" text box requiring us to circle back with the user to get this information prior to approving the application.
Vivian Kreider commented
This is key in making sure a justification for requested software is included in their request.
AdminMark Silvey - ConfigMgr Product Team (Engineering Manager, ConfigMgr, System Center Configuration Manager) commented
@Chad Could you elaborate on what a real workflow is? We've done a lot of work on approvals this last year so would love to hear more on what gaps you still need addressed.
Paul VanDenBerg commented
yes, we have the same issue at our company too! That would be a nice improvement
I'd like to see a real workflow develop here as well.