Allow customizable Software Center notifications for upgrade task sequences
For Windows servicing and in-place upgrade task sequences, grant the ability to customize all fields of the popup. With 1610 custom messaging was added, but it only applies to one field. Suggestions are as follows:
For the first one:
• Messaging is unclear as it says "Critical software maintenance must be completed on your computer after…" when in fact it needs to be done before or by the date highlighted.
• We were originally going to recommend rephrasing that but instead would ask to make all fields customizable inside of SCCM to tailor messaging to the organization's end users. This would reduce calls to the helpdesk.
For the second "Confirm that you want to install a new operating system on your computer":
• The phrase "…All the existing data on your computer will be removed" isn't accurate for upgrade task sequences.
• The ability to add an estimated time into this based on what IT has been tracking could prevent uncertainty for the end user
• Grant the ability to customize all of the fields to mitigate this as more clear messaging will reduce calls to the helpdesk.
On top of this, we request that a countdown notification occur when the mandatory time arrives as right now the task sequence just runs and the user does not have the chance to save any work. This already functions for security updates.
Most of the asks here have been completed.
These two smaller UV items remain. Please use your freed up votes to help us prioritize:
Customize “critical software” text:
Allow branding for all
software center / end user dialogs: https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/18984631-software-center-custom-notification
A definite yes! - Nakazawa, Mai
Thanks djam, what CB build will this be in?
Yes please provide customizable pop-up for inplace upgrade task sequence. It is the biggest complain from our business groups as they do not know if it's a patch or OS upgrade or software deployment.
Alex Bowman commented
Sorry for the delay. This came up in another internal discussion on one of the DLs so I thought I would reply. We just upgraded to 1802 and this still isn't in the console. The ability to edit the wording AFTER you click Install was added, and we are using that, but the initial notification is still very vague and doesn't do much for the user. Being able to have all of that customization to the initial screen would be very helpful. At the very least changing the "After X Date" to say something like "Before X date" would be appropriate.
Yes to this idea
Yes. We can definitely benefit from this.
YES! This would be GREAT to have.
Joaquin Ortiz commented
Yes this is something we need. Thank you.
All-around "Yes!" on this! -Mai Nakazawa-
Kevin Donaldson commented
Big YES to this one! Thanks!
This would be a definite plus in our environment.
Svetlana Lilko commented
This provides a better service and less issues with major upgrades. This is a must. Thank you
This is something we need especially with the frequency of Windows 10 upgrades. In our environment, we can't always push the Win 10 automatically so we need to make it available for a technician to kick it off locally from software center. Deploying the task sequence (we use a task sequence for pre and post actions) to a collection of machines like this results in the user getting a notification and they will sometimes not read the warning and install the upgrade anyways during business hours and prevent use of their machine for some time. Having the task sequence available on demand for a technician is super handy.
Ryan Sunquist commented
Has there been any development in sccm 1710 to customize the blue bold statement for the win10 upgrade
'critical software maintenance must be completed on your computer after *** date"
I too agree with Alex that his is misleading to our end users and should state by instead of after and having notifications popup 24/7/1 hour before the scheduled run time to let the end user know the upgrade task is about to forcefully run. Greatly appreciate the customization of the new software center, but just need these few extra tweaks in order to create an excellent end user experience.
We are giving our end users 2+ weeks to install the upgrade so they get accustomed to the fact the upgrade needs to happen, but do not like the fact the TS will start without any final warning.
Gary Blok commented
Would like much more customization available for Task Sequence User Notifications. Right now we can customize text, thank you, but it requires all 4 fields be used, or it will put the default text in. I'd like to set it to customize, then pick the fields. Also, would like the fields to be customization for Font / Color / Size, even something simple like having the field respect HTML Tags.
I found something similar, but doesn't address all of my business's requests. - https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/31746274-allow-customizable-software-center-notifications-f
John D commented
Adding this functionality is coming from a STRONG need to provide better communication with the end user.
This is a Must. Task sequences are a growing part of our Self Service portfolio as we shift more maintenance and tasks to users. We need to be able to put tasks out in software center and not nag the users.
The custom Task Sequence User Notification feature seems highly unreliable. We are running 1706, with up-to-date clients and the 'new software center', but I'm still seeing that sometimes the default user message is shown that tells users all their data will be wiped (which is totally inaccurate for an in-place upgrade), sometimes only the middle bold text is my custom text and the rest refers to an in-place upgrade, and other times I successfully get my full custom text. Also in Software Center the estimated download size etc sometimes shows and sometimes doesn't. I can't see any reason for it to sometimes work and sometimes not but it's concerning that we're going to have to push out upgrades to our users with unreliable comms.
Agreed, I get asked constantly why users are not notified about a deployment and I get tired of explaining it to them.
This is a great idea