Remote tools - client setting to change client service to Automatic startup
One of the biggest issues I hear with the Remote Tools is that when you restart a machine it takes a couple of minutes before you can remote control it again. This is due to the delayed start of the service. I assume that this cannot be changed per default but give us the option using a client setting to change it to Automatic instead of using a GPO would be really sweet!
This is very similar to the following feedback item. https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/8471107-fix-remote-control-bug-after-client-reboot#comments
Updating status to Planned.
We’ll update again with which Tech Preview this will appear in. Thanks for all the feedback
Steve Arnold commented
I vote for a change to this issue to become a default. RDP or even an installed VNC will react sooner than the SCCM client. It is very frustrating with a user on the phone waiting too.
Jörgen Nilsson commented
To clarify, the title is somewhat wrong, Change the Remote tools startup setting in Client Settings.
The service by default it set to Automatic Start (Delayed), we used a Group Policy and set the service to Automatic Start and the issue is now fixed.
We are well familiar with this behavior and it can sometimes be upwards of 5 minutes to get back into a remote control session. I'm not sure I would call it a bug though because the services are set to Automatic (delayed start). I'd imagine that the SCCM client proper needs to be fully initialized before the remote control component can be utilized.
Luckily, with new hardware utilizing SSDs and gigabit network connections, this issue becomes less and less of a problem for our technicians as time goes by.
Steve Whitcher commented
I don't know if the root cause is the same, but it also takes a very long time to reconnect after the client disconnects/reconnects to the network.
Please fix remote control bug that prevents remote control after client is rebooted. Currently you have to wait long time after client reboot to remote control again or have to disconnect remote control before client gets rebooted.