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How can we improve Configuration Manager?

When remote controling, be able to see client side mouse move

When we remote control a client , the client can see the mouse pointer, but when the client want to show us someting, we cant see mouse cursor.

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    patrick blais shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    7 comments

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      • Paleee commented  ·   ·  Flag as inappropriate

        I agree, it's really annoying that we cant see the remote cursor on a remote session. Why? Every time we need to tell our users to say where they actually clicked...

      • Radu Bogdan commented  ·   ·  Flag as inappropriate

        Hello MS SCCM team ! Any news on this important capability? We use Remote Control everyday for a minimum of 40-50 connections every day. We are 5 people in the IT department and we all use SCCM Remote Control to connect to people's PC and help them out. This is crucial for our organization. I can't tell you how frustrating is when users try to show us where they click and we can't see their cursor. Users can see our cursor but we can't see theirs...... Please SCCM team, place this on your ToDo list. It would make a lot of people happy.

      • Chris Bolton commented  ·   ·  Flag as inappropriate

        I too see this as a problem. Especially when someone says, "My mouse is hovering over it", or if I ask them to show me what they're working on.

      • Dave Lee commented  ·   ·  Flag as inappropriate

        Agree, it would be very useful to see where a users mouse pointer is and see when they click.

      • Radu Bogdan commented  ·   ·  Flag as inappropriate

        We have the same issue with the remote control client cursor. We can't see when the clients want to show us where they click and what they do.

        This would save a lot of Tylenol....

      • Daniel commented  ·   ·  Flag as inappropriate

        any status update for this? Maybe status "planned"? Would be really helpful

      • Jonathan Weinberg commented  ·   ·  Flag as inappropriate

        Might also be nice to server side see a flare \ visual indicator when the user clicks. You might be able to spot issues that could be educated away far faster.

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