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System Center Configuration Manager Feedback

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What features would you like to see?

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  1. Internet Based Remote Control

    Internet based remote control with options such as file transfer and reboot. This could be accomplished using a reverse connection from a client to a new site role hosted in the DMZ.

    580 votes
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      Noted  ·  14 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
    • When remote controling, be able to see client side mouse move

      When we remote control a client , the client can see the mouse pointer, but when the client want to show us someting, we cant see mouse cursor.

      103 votes
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        5 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
      • Chat feature in Remote Control

        It would be nice to have a chat feature within the remote control client. This way I can chat with my users when they are using the computer and I need them to complete a task after I am remoted in.

        63 votes
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          6 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
        • Configuration Manager Remote Control Connection History

          Having the ability to look through a dropdown history of connections would make reconnecting easier and shouldn't cause too much programming hassle.

          Having a log of connections with date/time of connection/disconnection, IP of source and destination would also be valuable to have as reference.

          60 votes
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            1 comment  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
          • Remote Control features and improvments

            I would like to thank Microsoft to allow their customers to share new and innovative ideas and I would like to present mine from my experience as Desktop Management Engineer in my company.
            Initially we were using a comparative tool called LANDesk Management Suite and on the beginning of this year we have moved to SCCM 1511, since then I had received many complains about remote control comparing to the past experience.
            I really like SCCM as a whole and I think it is really good tool and really nice features and constant updates, but not the remote control.
            I…

            46 votes
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              Noted  ·  0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
            • Remote Control User rather than Device

              Allow Remote Control by right-clicking a username so that the user doesn't have to look up the computer name.

              This would be enormously helpful in the Education sector where users are constantly moving between PCs. Novell had this feature in ConsoleOne and it enabled superfast remote control of users for our Helpdesk staff.

              40 votes
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                2 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to set Multiple Remote Control Privileges to Collection(s)

                I have previously reported this as an issue in the Connect Site but was Closed "By Design".
                So here is the original idea that was filed:
                There is a serious issue with the way Client Settings are applied when you need to provide different levels of remote control privileges for specific Users/Groups on Collections.
                For example:
                Let's assume we have the Collection of Devices named "Windows 8.1 Clients", the requirements for remote control are:

                1) The "Helpdesk" Group of users should have the ability to "View Only" via remote control the client devices.
                2) The "L2 Support" Group of users…

                27 votes
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                  1 comment  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                • Remote control - Allow for two simultaneous RC sessions to the same target device (shared viewing capability)

                  For some troubleshooting scenarios in a multi-tier service desk organization we need to have 3rd tier staff connected to a end user's PC simultaneously to an already ongoing 1st staff remote session.

                  23 votes
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                    4 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow multiple Remote Control policies for a single client.

                    Allow more than one policy to be applied for remote control, giving the ability to allow for tier remote control access. Example: The ability to remote an unattended workstation with admin rights for help desk staff, while traning staff is only allowed to remote attended workstations and does not get admin rights.

                    19 votes
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                      2 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please intergrate CAC authentication with remote tools.

                      CAC card authentication via remote control doesn't work. For organizations that utilize CAC cards this would eliminate the need for utilizing username and password which is a pass the hash vulnerability.

                      15 votes
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                        1 comment  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                      • Please include a feature for remote control to record remote system administration sessions in compressed video format for advanced auditing

                        Please include a feature for remote control to record remote system administration sessions in compressed video format for advanced auditing either in Configuration Manager 2016 or in Intune.

                        This is being asked in some outsourcing scenarios. Text based Logs are not sufficient in some cases.

                        12 votes
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                          2 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                        • Integrate teamviewer in remote control

                          More and more products integrate teamviewer for remote control in there products like service now. SCCM should also include teamviewer in remote control to take over a system anywhere in the world over the internet also.

                          8 votes
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                            3 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                          • Automatically Reconnect Remote Control Viewer After Client Restart

                            When providing support using remote control, and the client needs to be restarted, I have to run a ping to see when the client is back up, and then restart remote control manually after waiting for the service to become available. Ideally remote control would perform these checks automatically once the client has been disconnected, and then reconnect as soon as the client is available again.

                            8 votes
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                              0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                            • Remote Tools Multiple IP Addresses

                              When devices have multiple IP address recorded in DNS this could be either obsolete records or where devices have more than one network connection (wired / wireless) it would be really useful if all available IP addresses were tried as part of the connection process.

                              5 votes
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                                1 comment  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                              • Support for Remote Credential Guard

                                Support for Windows 10 1607 Remote Credential Guard in the remote control.
                                Add a client policy to require och prefer connection with Remote Credential Guard or Restricted Admin

                                4 votes
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                                  1 comment  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                • Remote Control via SCCM Server/DP like a proxy

                                  We cannot use Remote Control as Administrators cannot route to all endpoints from their PCs. We would like to proxy the Remote Control through a central server or be able to leverage RD Gateway.

                                  3 votes
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                                    0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Remote user Cursor visual when remote user use

                                    1.Remote user Cursor visual when remote user use
                                    2.choose Remote screen when user have dual screen
                                    so if u remote you your client u can choose display to see.
                                    3.add option for ping/
                                    4.change service startup sms or cmremote to auto/
                                    5.send file.
                                    6.open remote control and insert immediately IP Or Hostname
                                    7.speed up protocol

                                    2 votes
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                                      0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Remote Control Option to Allow Connection if User Approval Times out

                                      Provide an option to be used in conjunction with the "Prompt user for Remote Control permission" setting. The option would "Allow Connection if User Approval times out".
                                      We want to have people get approval from users before dropping in on them, but sometimes the user has stepped away from their computer but needs something fixed while they're away. Allowing this option would provide a good middle ground.

                                      2 votes
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                                        0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Remote Control send Wake-On-Lan Magic Packet upon initiation

                                        Some issues can only be resolved after the user is no longer in the building. Often times users turn computers off and walk away. It doesn't appear that there is an easy way to just send a WOL packet from the SCCM Console to boot the machine back up.

                                        1 vote
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                                          0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
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