More and more products integrate teamviewer for remote control in there products like service now. SCCM should also include teamviewer in remote control to take over a system anywhere in the world over the internet also.10 votes
Thanks for the feedback and comments. Updating status to Noted
When providing support using remote control, and the client needs to be restarted, I have to run a ping to see when the client is back up, and then restart remote control manually after waiting for the service to become available. Ideally remote control would perform these checks automatically once the client has been disconnected, and then reconnect as soon as the client is available again.14 votes
Thanks for the feedback. Updating this item to Noted
Allow more than one policy to be applied for remote control, giving the ability to allow for tier remote control access. Example: The ability to remote an unattended workstation with admin rights for help desk staff, while traning staff is only allowed to remote attended workstations and does not get admin rights.35 votes
Please include a feature for remote control to record remote system administration sessions in compressed video format for advanced auditing
Please include a feature for remote control to record remote system administration sessions in compressed video format for advanced auditing either in Configuration Manager 2016 or in Intune.
This is being asked in some outsourcing scenarios. Text based Logs are not sufficient in some cases.14 votes
Thanks for the feedback. Updating the status to Noted
Remote control - Allow for two simultaneous RC sessions to the same target device (shared viewing capability)
For some troubleshooting scenarios in a multi-tier service desk organization we need to have 3rd tier staff connected to a end user's PC simultaneously to an already ongoing 1st staff remote session.37 votes
Appreciate the feedback. Updating this item to Noted
Allow Remote Control by right-clicking a username so that the user doesn't have to look up the computer name.
This would be enormously helpful in the Education sector where users are constantly moving between PCs. Novell had this feature in ConsoleOne and it enabled superfast remote control of users for our Helpdesk staff.43 votes
Thanks for the feedback. Updating status to Noted
Improvement with Remote Control to support OS X , Windows ( inc mobile) with some new features - Chat, file transfer , privacy curten.65 votes
Thanks for the feedback. Updating Status to Noted
Add a drop down box in the remote control viewer with recent computers. Additionally, add a prompt to select a computer when starting the program.20 votes
We need to push user/group based remote control permissions. It would be great to have custom settings for different groups atleast Prompt user for Remote Control Permission.
In our environment we need to implement prompt for permissions based on job profiles.1 vote
Please bring back the Intel AMT integration4 votes
I would like the ability to send the user of the device I'm remoting into a message.1 vote
I want to customize requests for remote control.
Now requested user see only login of requesting user.
it will useful to see other information about requestor (such as Department, Full Name and so...)1 vote
The Remote Control Viewer is missing features which are the norm in many other Remote Control solutions.
- Button to Remote Lock the screen of the computer when the supporter is done with work.
- Button for a Remote Reboot and wait for the machine.
- Ability to configure that Key Combinations like Windows + R are sent to the remote computer instead of being executed locally.1 vote
Please apply a simple string trim to the address field. A lot of copy and pasting goes on leading to an extra space that the tool take literally and refuses to connect. A small, simple thing, but something that can be frustrating.1 vote
It could be great if we allow triggering the client via the notification agent to start remote controlling,
So an admin could still start a remote control task from the console but the client will actually create the session.
this way we could:
1. eliminate the need for port 2701 to the clients
2. eliminate the need for client DNS name resolving
3. potentially, allow remote control via Cloud Management Gateway for internet clients0 votes
Having multiple monitors like my clients but have to manualy maximize RDC session window over the monitors.3 votes
Until now it is only possible to use shortcut keys like Windows key and R for Run, if you're using full screen mode in Remote Control Viewer. This is really annoying sometimes.
In 3rd party apps like Teamviewer and Netop it is possible to use shortcut keys without using full screen mode.
Thanks in advance!2 votes
Logging into Muti-Tenent/ISP3 votes
I am left handed, yet when I remote control people the mouse translation is lost. I cannot find a setting nor can our SCCM admin. Why is this basic feature not availble when even the horrible Novell ZenWorks remote control can do this. Thisis a huge fail on MS part19 votes
When we connect to computers using the CM Remote Tool (SCCM 1710) and the our keyboard language differs from the user's language (we use EN by default, users - RUS) - language bar is desappeared, keyboard can not be swithched to ENG. If we and user has same keyboard language - all right.1 vote
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